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 CEBMa Newsletter Spring 2017

Dear reader

Welcome to our spring 2017 newsletter! As always we have been very busy, so we have lots of information to share. In fact, we have so much to tell you that we have to save some of it for our next newsletter.

In this issue, we introduce CEBMa’s CAT guideline and our ASK Manager app for Android (joining our iPhone version). We also invite you to review the draft chapters of our soon-to-be-published book and announce the dates of our open courses. In addition, our regular columnists take you to the fascinating world of customer service, and we have a CAT of the month.

By the way, did we mention that we joined the March on Science in New York? The evidence is on the left. 

Happy reading!

Eric Barends, Managing Director

Denise Rousseau, Chair, Academic Board

CEBMa’s ASK Manager App Now Also Available for Android!

Asking questions to identify uncertainties – or the need for evidence – is the first step of evidence-based practice. But what questions should you ask? In our last newsletter, we introduced the app – the ASK Manager – that helps you to ask the right questions to identify the need for evidence. The app is freely available for both iPhone and Android.

You can find more information about the app here >>

Free Evidence-Based HR eBook

Rob Briner, CEBMa’s Scientific Director and ‘Most Influential HR Thinker 2016’, has written several articles for HR magazine on topics relevant to (HR) management. These articles have now been published together in an eBook.

The ebook was created by HR magazine and KPMG to help practitioners make strong arguments for the allocation of resources and recommendations as to how to change the ways in which we recruit, recognise and reward people. The ebook is a useful guide to making HR management more evidence-based.

You can download the ebook for free here >>

CEBMa’s REA On Performance Appraisal Now (Freely) Available.

In our last newsletter we mentioned that the Chartered Institute of Personnel and Development (CIPD) had approached CEBMa to undertake a Rapid Evidence Assessment (REA) of the scientific literature on the reliability and validity of performance appraisal and its impact on workplace performance. This REA is now freely available through the CIPD website.

So, if you are wondering whether the claim by Coens and Jenkins that you should abolish performance appraisals makes sense,

you can find the evidence-based answer here >>

What You Can Do To Help Us: Review A Chapter Of Our Book!

We are frequently asked ‘Is there anything I can do to help CEBMa?’ Well, there are lots of things you could do (as you can see here), but at this moment you could really help us by reviewing a draft chapter of our soon-to-be-published book on EBP (working title: Evidence-Based Management And Leadership: Making Better Decisions In Organizations)

If you have a good understanding of what EBP entails and you have a background as a management practitioner,

please get in touch with us >>

CEBMa's CAT Guideline Now Freely Available!

In our classes at universities and business schools we teach students how to conduct a Critically Appraised Topic, also known as a CAT. This provides a quick and succinct assessment of what is known (and not known) in the research literature about a topic relevant to management practice by using a systematic methodology to search and critically appraise scientific studies. An example of a CAT is provided in this newsletter.

To help students and practitioners to conduct a CAT that meets CEBMA’s quality standards we have developed a guideline that describes in detail the steps of the CAT process.

You can download our CAT Guideline here >>

Open Course On Evidence-Based HR Management On Sept 28, 29 & Oct 12, Ghent (Belgium)

In our last newsletter we announced that CEBMa will offer open courses in Belgium, Holland, Singapore and the UK. The courses aim to develop your evidence-based skills and enhance your understanding of how an evidence-based approach can be used to support organizational decision-making. In addition, the courses will provide evidence-based insights on relevant HR topics. We can now confirm the dates and venue of the course that will be held in Belgium:

• Date: Sept 28, 29 & Oct 12

• Venue: Congrescentrum Het Pand, University of Ghent

• Teachers: Rob Briner, Frederik Anseel, Denise Rousseau

You can find more information here >>

Dates for Amsterdam, London, Malta and Singapore will be announced in our next newsletter.

 

CEBMa Is Active On Twitter? Here Are Some Of Our Favorite Tweets:

 

Customer Disservice Is the World’s Hot New Business Model.

In his Fortune column Jeffrey Pfeffer, founding member of CEBMa, takes an evidence-based look at customer service. His conclusion: Customer disservice is the world’s hot new business model.

In May, a senior executive at the IATA (that’s the international airline association) told me that the British government had reneged on commitments made to airlines to provide a sufficient number of customs agents to avoid hour-long or longer waits at Heathrow. Shortly afterwards, as the summer heated up, the airport’s infernal passport queues were described as being ‘at a crisis point’, which may explain why Heathrow regularly receives miserable passenger reviews.

But behind every customer service crisis there apparently lurks an opportunity to make money. My IATA colleague had forewarned me that the British government was going to use the crisis at passport control as an opportunity to collect revenue from inconvenienced passengers hoping to avoid the (government-induced) inconvenience.

Continue reading Jeff's column here >>

CAT Of The Month: What Is Known In the Scientific Literature About Gender’s Impact On Outcomes Negotiated By Women Versus Men? 

Negotiations are commonplace – they may be formal or informal, and can concern anything from contract and salary negotiations to permission for less tangible privileges such as flexible working hours. Gender differences are commonly believed to affect the outcome of negotiations, with the mainstream notion being that women fare worse than men.

In an effort to better understand whether or not women truly are less effective at capturing value than their male counterparts, NYU student Roma Pielarska has taken a look at the scientific evidence.

You can download Roma's CAT here >> 

Sneak Peek: What's In Our Next Newsletter?

CEBMa’s manual on how to search for studies in research databases, Denise Rousseau’s paper on decision-making, a CAT (Does police traffic enforcement result in safer roads?), CEBMa’s YouTube channel, the Bayes app and much more.

Missed a past newsletter? Find it here >>

 

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